Returns & Refunds

Products sold through this site come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure. These rights exist regardless of anything else on this page.

If an item arrives faulty, damaged, or different from what you ordered, contact us at prestigeteamhelp@gmail.com or via WhatsApp with your order details and photos where relevant. We'll arrange a replacement or refund at no cost to you.

We accept change-of-mind returns within 30 days of delivery, provided the item is unworn, unwashed, with tags attached, in its original packaging. Return postage for change-of-mind returns is at the customer's cost. Contact us before sending anything back so we can confirm the return.

Approved refunds are issued to your original payment method through Shopify. Processing typically takes a few business days once we've received and checked the returned item, plus your bank or card provider's own processing time.

ECU/TCU tuning and other services aren't covered by the change-of-mind return process above, since they aren't physical goods. Services are covered instead by the Australian Consumer Law's service guarantees — that the work is carried out with due care and skill, and is fit for the purpose we agreed on. If you're not satisfied with a service, contact us directly so we can resolve it.

Questions about a return or refund? Contact us at prestigeteamhelp@gmail.com or 0422 300 859.